Policies and Procedures
It is our intention to provide our clients with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and repeat clients.
Arrival to Your Massage
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 24 hours, half of the price of the service will be charged. This is out of respect to the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule was full.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider cancelling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form.
Scope of Practice
Our therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
We do not diagnose or prescribe for medical conditions. The massage therapist may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions.
Respect for Client Needs and Boundaries
Our massage therapists are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
The session will be terminated immediately and the client will be responsible for full payment.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission. You may choose to talk or not talk during the massage. Conversation will be guided by the client.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician,chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions. For clients undergoing chemo and radiation therapies - Please note that we require a doctor’s note that states the doctor is aware of, and agrees to, the desired treatment.
It takes both the therapist and client working together to create a positive effect on the outcome the client wishes to achieve. This is the whole concept behind Holden Hands, therapist and client
each doing their part to create change.